Unlimited user support is provided for applications and devices in order to keep your people productive. IT Productivity provides help desk portal and support via phone and remote control, as well as onsite escalation for issues that cannot be resolved remotely.
IT Productivity performs best practice monitoring and management of your environment using automated tools and processes. We identify issues, open tickets, and resolve or escalate as needed- all in a timely manner. Service includes network security, patch management as well as desktop optimization.
Keep your environment running smoothly with preventative maintenance and alignment, including monthly tune-ups. We create and maintain standards, and any items outside of best practices are brought to light for remediation. As issues are identified, IT Productivity opens and resolves tickets in a timely manner.
A dedicated vCIO will work with you to understand your business and the important roles IT needs to meet. vCIO services are provided on a prescheduled quarterly basis to cover strategic technology advice, the business impact of technology decisions, planning and budgeting, and more.
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